FAQ – Frequently Asked Questions

“What type of cleaning do you do?” or “What type of cleaning is it?”
We do truck mounted “steam” cleaning. More appropriately called hot water extraction by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Many people refer to steam cleaning and hot water extraction (HWE) interchangeably. In either case, a jet of extremely hot water is directed into the fibers that have been pretreated. The cleaning solution mixed with loosened soils and contaminants are then removed by our powerful high performance extraction system. The dirty water is removed through a large hose out of your home into a sealed waste water tank on our truck, leaving your carpets clean and smelling great! It is an effective form of treatment that is particularly adept at removing suspended soils that have remained matted in the fibers for some time. Most textile manufacturers recommend homeowners use hot water extraction when treating their carpet as the best method in order to not void their warranties. Steam cleaning services can often provide such treatment, destroying microbes and various soils in the process.

“I don’t really like having my carpets that wet. I’ve heard it’s not good for them.”
We understand your concern, and you’re right! Having the carpets overly wet is not good. With our cleaning process, we take our time and actually go over the same areas quite a few times while extracting. This makes sure that we get the maximum amount of water and soil picked up. This assures the most rapid drying times possible.

“I’ve had steam cleaning (or the wet method) done before and my carpet was wet for days. I’m not sure if I want to have it done again that way.”
You should be concerned about that. It’s not good to leave your carpets that wet. The reason they were left too wet is because whoever did your carpets didn’t extract much (or any) of the water. What we do is: first, we use a minimal amount of water to clean. Then we go back over the area a couple of times to remove the water. This allows the maximum amount of water pick up and the maximum amount of soil pick up.

“Is there any extra charge for pre-spotting?” or “How much do you charge to treat the stains?”
Pre-spotting is part of our normal service. We don’t charge any extra. Otherwise, it’s like doing the laundry without any detergent or pre-treating! What’s the point, right? The only thing that is not included is specialty dye work for stains that are permanent and cannot be removed with cleaning. An example would be a bleach stain or red dye stain.

“How long will it take to dry?” or “How long do we have to stay off the carpet?” or “How soon can we walk on it?”
If I had a dollar for every customer who told me their last carpet cleaner promised a 2 hour dry time and didn’t deliver, I’d be retired by now. The truth is dry time is dependent on several factors. How soiled is the carpet? How many times do certain areas need to be gone over? What kind of weather conditions exist at the time of cleaning? A solid rule of thumb is to allow 6 to 8 hours for drying to the touch of the hand and not to move furniture back that’s been moved off the carpet until the next day. Anything less is not being honest and my job is to not only be the best carpet cleaner but to help you better plan your cleaning. One way to reduce drying time is the use of fans and to leave windows open to take advantage of air circulation.

“Do you move furniture?”
Yes we move some furniture upon request and within reason.

“Can you explain just what the differences are between shampooing, Chem-Dry and steam cleaning?” “Which one really is the best?”
This is an excellent question. First of all, shampooing is a wet method of cleaning similar to hot water extraction. However, it is not very effective because there is no rinsing process and therefore leaves behind a dirty-soapy residue. This then causes more new dirt to be attracted to your carpet.

Chem-Dry uses a proprietary method of rotary dry cleaning. Although it is not considered a “wet” method of cleaning know that some water is used. Basically, the cleaning agents are sprayed onto the carpet, then a big buffer (like the ones used to polish floors) is ran across the carpet. Under the buffer wheel is a big, fluffy, mop-like cloth. This is what picks up the soil. Since there is no method to really vacuum out the dirt, only the surface of the carpet gets clean. It can’t get deep soil from the carpet.

The only difference between Chem-Dry and other generic rotary “dry cleaners” is that Chem-Dry has a patent on their cleaning product. It’s carbonated. In theory, this carbonation is supposed to lift the dirt to the surface of the carpet. Kind of like how the air bubbles rise in a can of soda. Anyway, since there is a limited amount of extraction involved, the carbonation effect is a moot point.

Steam cleaning is overwhelmingly recognized as the most thorough and deep carpet cleaning method on the planet. It is the only cleaning system that combines all elements that are necessary to fully clean a carpet to its highest potential. Steam cleaning utilizes the maximum amount of agitation, extraction, water temperature and ability to rinse all in one. The heat of the water does more than remove spots, spills and stains. It helps to kill bacteria and the powerful high performance extraction system takes the dirty water out of your home into a sealed waste water tank on our truck, leaving your carpets clean and smelling great!

“How often should I clean my carpet?”
The answer to this question would vary depending on each person’s lifestyle. The standard professional recommendation would be to have your carpet and upholstery professionally cleaned no less than once a year. However this standard is based on low foot traffic, no pets and regular vacuuming at least three times a week. If you have kids, pets, throw parties or have above average foot traffic or live in a rural area with a dirt yard then cleaning 2-3 times per year may be warranted.

“Is there anything I need to do before you come out?” or “Do I need to vacuum beforehand?”
Yes, it helps if you vacuum first. Plus, if you make sure that all of the little things such as plants, books, shoes, toys, breakables, and antiques are picked up out of the way, that helps too. Any light weight pieces of furniture that you can move out of the work areas is great. What is also helpful is to leave us an un-obstructed parking space as close to the entry we’ll be using.

“Are you licensed, bonded, and insured?”

“Do you have any references available?”
Yes we do! Contact us and we’ll give you references in your area or click here to view some customer testimonials.